Terms of Service

These Terms of Service ("Terms") govern your access to and use of the SignaOS website at signaos.com and the SignaOS operations service (together, the "Service"), provided by SignaOS Pte. Ltd. (UEN 202546601R), a company registered in Singapore ("SignaOS", "we", "us"). By using the Service you agree to these Terms.

1. The Service

SignaOS provides an AI operations service that monitors and manages advertising, revenue, and commerce operations across connected platforms on behalf of business clients. The website provides information about the Service and lets you request an operations audit. The scope, fees, and specific deliverables of any engagement are set out in a separate written engagement agreement between SignaOS and the client; if those terms conflict with these Terms, the engagement agreement governs for that client. SignaOS may improve, change, or discontinue features of the Service over time; where a change materially reduces the Service, we will take reasonable steps to inform affected clients.

2. Eligibility and business use

The Service is intended for businesses and the people authorized to act for them. By using the Service you confirm you are at least 18 years old and, where you act for an organization, that you are authorized to bind that organization to these Terms.

3. Client accounts and authorizations

To operate a client's accounts, SignaOS relies on access the client grants through each platform, such as adding SignaOS as a partner on the client's business account and granting account access. If you authorize SignaOS to operate your accounts, you represent and warrant that:

• You own or are authorized to grant access to the accounts and data you connect.
• You will comply with the terms and policies of each connected platform.
• The information you provide is accurate, and you will keep authorizations current.

You may revoke SignaOS's access at any time through the relevant platform or by contacting us. Revoking access may limit or end our ability to provide the Service.

4. Platform compliance

The Service operates on top of third-party platforms, and SignaOS maintains its own standing with each of those platforms. You agree not to use the Service in any way that would cause SignaOS or you to breach a connected platform's terms or advertising policies. We access and use platform data only to provide the Service to the authorizing client, as described in our Privacy Policy.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful, deceptive, or fraudulent purpose, or to run advertising that violates a platform's advertising policies.
• Interfere with, probe, or attempt to gain unauthorized access to the Service or its underlying systems.
• Reverse engineer, resell, or sublicense the Service except as expressly permitted in an engagement agreement.
• Misrepresent your authority over the accounts and data you connect.

6. Approvals and automated actions

Parts of the Service operate autonomously, such as monitoring, reporting, and alerting. Actions that carry material risk, such as spending or campaign changes, are presented for the client's approval before they are carried out, unless an engagement agreement expressly authorizes specific actions to run automatically. You are responsible for decisions you approve.

7. Fees

Fees for the operations service are set out in the applicable engagement agreement. Information about pricing on the website is for general guidance and does not by itself create a binding offer.

8. Intellectual property

SignaOS and its licensors own the Service, including its software, models, configurations, brand, and content, and all related intellectual property. We grant the client a limited, non-exclusive, non-transferable right to use the Service for the client's internal business during the engagement. Client data and the client's own business assets remain the client's property; the client grants SignaOS the rights needed to process that data to deliver the Service.

9. Confidentiality

Each party may receive non-public information from the other in connection with the Service, including a client's business, account, and performance data, and SignaOS's methods and systems. Each party will use the other's confidential information only to perform under these Terms and the engagement, will protect it with reasonable care, and will not disclose it except to people who need it and are bound by similar obligations, or where disclosure is required by law. This does not apply to information that is public, already known, independently developed, or lawfully received from a third party.

10. Third-party platforms and services

The Service integrates with third-party platforms and tools that SignaOS does not control. Your use of those platforms is governed by their own terms, and their availability and behavior are outside our control. SignaOS is not responsible for changes, outages, or decisions made by third-party platforms.

11. Disclaimer of warranties

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SignaOS disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. SignaOS does not warrant any specific marketing or financial outcome. Recommendations and analysis are decision support, not guarantees.

12. Limitation of liability

To the fullest extent permitted by law, SignaOS will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service. SignaOS's total aggregate liability arising out of or related to the Service will not exceed the fees paid by the client to SignaOS for the Service in the three months before the event giving rise to the claim.

13. Indemnity

You agree to indemnify and hold SignaOS harmless from claims, losses, and expenses arising out of your breach of these Terms, your misuse of the Service, or your violation of a connected platform's terms or applicable law.

14. Term and termination

These Terms apply while you use the Service. Either party may end an engagement as set out in the applicable engagement agreement. We may suspend or terminate access if you breach these Terms or if required to protect the Service, our clients, or a connected platform. On termination, SignaOS will revoke its access to your connected accounts and handle your data as described in the Privacy Policy.

15. Governing law

These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with them, without regard to conflict-of-laws rules.

16. General

These Terms, together with the applicable engagement agreement, are the entire agreement between you and SignaOS regarding the Service and supersede any prior understanding on the subject. If any provision is held unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver of it. Notices to SignaOS may be sent to legal@signaos.com.

17. Changes to these Terms

We may update these Terms as the Service or our legal obligations change. We will update the "Last updated" date above and, for material changes, take reasonable steps to notify affected clients. Continued use of the Service after changes take effect means you accept the updated Terms.

18. Contact